I tried various other antivirus and antispyware products with the same outcome. Trawling Google lead me to a few suggestions that were also ineffective at stopping the virus. Most forums just suggested reinstalling Windows.
I'm saddened to say that I've had to eventually give up the fight. I've scanned all of my wife's documents for signs of infection (which I'm glad to find none) and have backed up all of her documents in preparation for a wipe and fresh install. In a way this might be a good thing as she was complaining recently that Windows was starting and shutting down very slowly. However I'm really disappointed that I've been beating by a really nasty virus. I've one more thing to try that I've been advised is incredibly powerful and also incredibly dangerous for system stability. Now I've backed up my wife's documents I'll give it a go but I don't hold out any hope.
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